Q&A

ARE CHILDREN ALLOWED?

YES, BUT WE NEED TO KNOW AHEAD OF TIME IF THEY ARE ATTENDING.

WHEN IS THE RSVP DEADLINE? DO I NEED TO MAIL BACK MY RSVP OR CAN I DO IT ONLINE?

PLEASE RSVP ONLINE BY 1/15/2024 OR SOONER. YOU WILL NEED TO RSVP ON THIS WEBSITE AND PAY THE $150 DEPOSIT ON OUR BOOKING WEBSITE. (CHECK THE TRAVEL PAGE FOR MORE INFO) THE DEADLINE FOR FULL PAYMENT TO THE RESORT IS 06/15/2024. WE ONLY HAVE A LIMITED AMOUNT OF ROOMS BLOCK THE SOONER YOU PAY YOUR DEPOSIT THE BETTER.

WHAT IF I CAN'T ATTEND?

WE UNDERSTAND THIS IS A BIG COMMITMENT AND YOU WILL BE DEARLY MISSED IF YOU CANNOT ATTEND. UNFORTUNATELY, THE WEDDING WILL NOT BE LIVE STREAMED TO WATCH FROM HOME.

CAN I BRING A PLUS 1/DATE?

YES, IF YOUR WEDDING INVITATION IS ADDRESSED TO "YOU + GUEST" YOU ARE ALLOWED A PLUS ONE. PLEASE NOTE YOU CANNOT INVITE MORE THAN ONE PERSON.

DO I HAVE TO BOOK THROUGH YOUR TRAVEL AGENT?

YES BECAUSE WE HAVE SECURED A ROOM-BLOCK FOR OUR SPECIAL GUESTS. THE RESORT WILL NOT CONSIDER YOU PART OF THE SPECIAL DAY UNLESS YOU RESERVE WITHIN THE ROOM-BLOCK. PLEASE DO NOT BOOK ON THE RESORT WEBSITE OR ANY OTHER ONES. CONTACT US IF YOU HAVE ANY CONCERNS.

WHAT IF I FIND A CHEAPER PRICE ONLINE?

WE WORKED HARD TO GET THE BEST DEAL FOR OUR GUESTS. THIS IS A 5-STAR RESORT AND IT IS UNLIKELY YOU WILL FIND A CHEAPER PRICE BUT IF YOU DO, PLEASE CONTACT US AND WE CAN SEE IF THE RESORT WILL ALLOW YOU TO BE CONSIDERED PART OF OUR WEDDING PARTY.

IS THERE ANYTHING NOT INCLUDED IN THE RESORT COST?

ALTHOUGH TIPS ARE TECHNICALLY INCLUDED IN YOUR RESORT PACKAGE, YOU'LL WANT TO BRING SOME 1'S & 5'S FOR THE BARTENDERS AND SERVERS TAKING CARE OF YOU THROUGHOUT YOUR STAY. ADDITIONAL EXCURSIONS OR SPA TREATMENTS ARE ALSO NOT INCLUDED AND CAN BE PAID WITH CREDIT CARD AT THE HOTEL.

HOW DO WE STAY CONNECTED AT THE RESORT?

WE WILL BE CREATING A BIG GROUP CHAT ON WHATS APP TO STAY CONNECTED WITH ALL OF OUR GUESTS FOR ACTIVITIES AND MEET UPS THROUGHOUT THE WEEK. PLEASE DOWNLOAD THIS APP.

CAN I SUBMIT A SONG REQUEST?

YES! AND WE ENCOURAGE THIS! SUBMIT HERE.

CAN I TAKE PHOTOS DURING THE WEDDING CEREMONY?

WE'VE HIRED A PHOTOGRAPHER AND WE'D LOVE TO HAVE PHOTOS WITH NO PHONES OR DEVICES IN THEM. PLEASE PUT AWAY YOUR CAMERAS AND PHONES DURING OUR WEDDING CEREMONY.

WHERE CAN I SHARE/SEE PHOTOS FROM THE WEDDING?

WE ARE ASKING EVERYONE TO UPLOAD AND SHARE THE PHOTOS THEY HAVE TAKEN. THAT WAY, EVERYONE GETS TO SEE EVERY MOMENT FROM EACH PERSPECTIVE. SHARE/VIEW PHOTOS HERE.

CAN I POST PICTURES/VIDEOS ON SOCIAL MEDIA?

YES, WE ENCOURAGE GUESTS TO POST PICTURES ON TO THEIR SOCIAL MEDIA CHANNELS, OUR ONLY REQUEST IS THAT YOU TAG EACH PHOTO WITH OUT WEDDING HASHTAG #STAHLWAYSANDFOREVER SO WE CAN KEEP TRACK OF ALL OF YOUR PICTURES.

WHERE IS YOUR WEDDING REGISTRY?

WE ARE SO INCREDIBLY THANKFUL FOR THE EFFORT YOU’LL BE MAKING TO JOIN US FOR OUR SPECIAL DAY IN MEXICO. YOUR PRESENCE IS OUR PRESENT, SO PLEASE, NO GIFTS! IF IT IS YOUR WISH TO BLESS US WITH A GIFT, SUPPORT TO OUR HONEYMOON FUND WOULD BE GREATLY APPRECIATED. YOU CAN FIND THAT HERE.

WHAT TO DO IF I HAVE A FOOD ALLERGIES OR DIET RESTRICTIONS?

PLEASE LET US KNOW IF ANY APPLY TO YOU WHEN YOU RSVP. EVERY RESTAURANT AT THE RESORT WILL ASK YOU FOR THIS BEFORE YOU ENTER BUT WE NEED TO KNOW FOR THE RECEPTION DINNER TO BEST ACOMMONDATE YOU .

WHAT KIND OF BEER IS SERVED AT THE RESORT?

COORSLIGHT, HEINEKEN 0.0, HEINEKEN REGULAR, BOHEMIA CLARA, BOHEMIA OSCURA, TECATE ROJA, TECATE LIGHT, XX LAGER.

WHAT KIND OF DRINKS DO THEY SERVE?

TROPICAL COCKTAILS INCLUDE MOJITOS, DIRTY MONKEYS, BANANA MAMA, MIAMI VICE, MARGARITAS, DAIQUIRIS, AND SO MUCH MORE! PLEASE REVIEW THE "BAR" AREA IN THE RESORT'S APP. PLEASE REVIEW THE RESORT'S APP TO SEE ALL ENDLESS OPTIONS.

WHAT TIME ZONE IS CANCUN IN?

DAY LIGHT SAVINGS IS NOT OBSERVED IN CANCUN. THE WEDDING WEEKEND, CANCUN WILL BE 1 HOUR AHEAD OF CENTRAL TIME.

WHAT IS THE LANGUAGE AND CURRENCY?

THE LOCAL LANGUAGE SPOKEN IS SPANISH AND THEY PREFER U.S. DOLLARS OVER PESOS. MOST OF THE STAFF KNOW ENOUGH ENGLISH TO GET BY AND UNDERSTAND. TIPPING IN U.S. DOLLARS IS ALSO GREATLY APPRECIATED BY THE STAFF THROUGHOUT THE RESORT.

WHATS THE WEATHER GOING TO BE LIKE?

YOU CAN EXPECT TEMPERATURES TO BE IN THE FROM THE MID 70'S TO HIGH 80'S FOR MID NOVEMBER. THIS IS ONE OF THE BEST MONTHS TO TRAVEL TO MEXICO.

HOW DO I ORDER FREE ROOM SERVICE?

PLEASE UTILIZE THE RESORT'S APP AT THIS LINK & PLEASE CREATE SHORTCUT ON PHONE SEE ALL BAR MENUS AND DRINK OPTIONS RESTAURANTS ORDER 24/7 ROOM SERVICE SEE ENTERTAINMENT SCHEDULE RESORT MAP SPA MENU.

HOW DO I SEE THE MENUS FOR FOOD/DRINKS?

PLEASE UTILIZE THE RESORT'S APP AT THIS LINK & PLEASE CREATE SHORTCUT ON PHONE SEE ALL BAR MENUS AND DRINK OPTIONS RESTAURANTS ORDER 24/7 ROOM SERVICE SEE ENTERTAINMENT SCHEDULE RESORT MAP SPA MENU.

IS THERE FREE WIFI?

YES THERE IS FREE WIFI THROUGHOUT. IT CAN BE SPOTTY THROUGHOUT HOWEVER. IT ALSO ISN'T A BAD IDEA TO CONTACT YOUR CELL PHONE CARRIER TO DETERMINE IF THERE ARE ANY INTERNATIONAL FEES ASSOCIATED.

DO I NEED AN OUTLET TRAVEL ADAPTOR?

NO, MEXICO HAS THE SAME PLUGS AS WE HAVE. WE DO RECOMMEND PACKING A POWER CORD TO CHARGE MULTIPLE ITEMS AT ONCE.

IS IT SAFE TO DRINK THE WATER?

ONLY DRINK WATER THAT IS FROM AN UNOPENED BOTTLE. RESORTS USE ICE THAT IS MADE FROM BOTTLED WATER. DO NOT DRINK TAP WATER AS IT WILL MAKE YOU ILL! WE RECOMMEND BRUSHING YOUR TEETH WITH BOTTLED WATER.

WHAT IF I FORGOT SOMETHING AT HOME?

THERE IS A MINI-MARKET ON THE RESORT. LOCATED IN THE NORTH WEST CORNER ON THE ADULT-ONLY SIDE. ITEMS HERE ARE OVERPRICED. SUNSCREEN COULD START AT $20 A BOTTLE.

IS THERE A ROOM KEY?

THE BRACELET YOU ARE GIVEN AT CHECK-IN IS ALSO YOUR ROOM KEY. THE BRACELET CANNOT BE REMOVED FOR YOUR DURATION OF YOUR TRIP.

WHAT IS THE RESORT’S DRESS CODE FOR DINNER?

THE RESORT DOES HAVE A DRESS CODE FOR DINNER--SEMI-FORMAL OR FORMAL. THIS INCLUDES NO SHORTS, T-SHIRTS, MEN MUST HAVE CLOSED-TOE SHOES AND PANTS (NO JEANS). DURING BREAKFAST AND LUNCH, GUESTS MUST HAVE SHIRT/SHOES ON, OR A SWIMSUIT COVER-UP ON.

ARE THERE BUGS?

BECAUSE THE RESORT IS IN THE TROPICS, YES THERE ARE MOSQUITOS AND BUGS. IF YOU ARE CONCERNED, PLEASE PACK BUG SPRAY.

ARE THERE POOL FLOATIES TO USE?

NO, THE RESORT DOES NOT OFFER THEM FOR FREE. I RECOMMEND PACKING YOUR OWN. THERE ARE ALSO SOME AVAILABLE TO BUY (THAT ARE VERY EXPENSIVE) AT THE RESORT'S GIFT SHOP/MINI-MARKET.

WHAT IS THE SAND LIKE?

THE SAND IS WHITE AND SOFT. DOESN'T GET TOO HOT, BUT COULD BE CONSIDERED HOT IF YOU HAVE SENSITIVE FEET. PLEASE PACK BEACH SANDALS IF NEEDED.

WHAT ARE THE POOLS LIKE?

THE RESORT'S POOLS ARE NOT HEATED. THEY ARE SALT-WATER POOLS.

CAN I ORDER FOOD AND DRINK ON THE BEACH IN MY CABANA?

ONLY DRINK SERVICE.

WHAT IS THE NIGHT LIFE LIKE?

THE SPORTS BAR TURNS INTO A CLUB/DISCOTECHA AT NIGHT. THERE ARE VARIOUS SHOWS IN THE THEATER. THE SHOWS END AROUND 10:30PM.

IF I AM IN A SWIM-OUT ROOM IN THE POOL, HOW DO I GET DRINKS?

THERE IS A BAR SERVER THAT WILL COME AROUND FOR DRINKS. NO FOOD SERVICE TO YOUR PERSONAL LOUNGERS HOWEVER. CONSIDER ORDERING 24/7 FREE ROOM SERVICE INSTEAD.

WHAT IF I HAVE FOOD ALLERGIES?

PLEASE DISCLOSE ALL FOOD ALLERGIES/SENSITIVITIES TO YOUR BUTLER. AT THE RESTAURANTS, THE CHEF OR WAIT STAFF WILL DISCUSS YOUR DIETARY NEEDS. WE WILL ALSO HAVE MANY FOOD OPTIONS FOR THE RECEPTION.

DO I NEED TO PACK A BEACH TOWEL?

NO, THE RESORT PROVIDES THEM FOR FREE.

WHAT ARE THE BEACH ACTIVITIES?

BEACH VOLLEYBALL RENT A JET-SKI ~$65 SMALL CATAMARANS 2 PERSON KAYAKS PADDLE BOARDS SCHEDULE PARASAILING--ADDITIONAL COSTS.

WHAT TYPES OF LOUNGE CHAIRS ON THE BEACH?

PALAPAS, BALI BEDS, TRADITIONAL LOUNGERS WITH ADJUSTABLE BACK. NO RESERVATION REQUIRED THEM. FIRST COME, FIRST-SERVE BASIS.

WHAT DO THE FLAGS MEAN ON THE BEACH?

GREEN FLAG: WATER CONDITIONS ARE SAFE FOR SWIMMING. YELLOW FLAG: USE CAUTION WHILE SWIMMING. RED FLAG: DANGEROUS CONDITIONS. BLACK FLAG: THIS IS THE HIGHEST WARNING LEVEL. DO NOT SWIM. BECAUSE THIS IS AN OCEAN, RIP-TIDES COULD BE PRESENT. PLEASE SWIM PARALLEL TO THE BEACH IF YOU ARE IN A RIPTIDE.

CAN I BRING MY OWN CUP FOR DRINKS?

YES! WE ENCOURAGE THIS. PLEASE BRING YOUR OWN REUSEABLE CUP. PLEASE CONSIDER ONE WITH HANDLE/LID/STRAW BASED ON YOUR PREFERENCES. BEER IS SERVED IN CANS/BOTTLES SO CONSIDER A CAN KOOZIE OR BOTTLE KOOZIE.

IS THERE A CIGAR LOUNGE?

YES, CIGARS FOR PURCHASE START AT $125 USD PER CIGAR. PLEASE SEE RESORT'S APP RESTAURANT MENU TO REVIEW OPTIONS.

IS THE TEQUILERIA FREE?

NO, BUT PLEASE INQUIRE ABOUT FREE-TASTINGS. SEE RESORT APP > RESTAURANT FOR TEQUILA MENU.

ARE CHILDREN ALLOWED ON THE ELEGANCE CLUB SIDE OF THE RESORT?

NO, CHILDREN ARE NOT ALLOWED ON THE ELEGANCE CLUB SIDE OF THE RESORT. YOU MUST BE BOOKED IN AN ELEGANCE ROOM TO USE THE ELEGANCE SIDE OF THE RESORT. ANYONE BOOKED ON THE FAMILY SIDE CANNOT USE THE ELEGANCE SIDE OF THE RESORT. ELEGANCE CLUB GUESTS CAN USE ALL AREAS OF THE RESORT INCLUDING THE FAMILY SIDE--NO RESTRICTIONS!

HOW DO I KNOW WHAT THE ACTIVITIES AND SHOWS ARE FOR THE DAY?

PLEASE REFERENCE THE RESORT'S APP.

IS SMOKING ALLOWED?

SMOKING CIGARETTES & VAPING HAS BEEN BANNED BY MEXICAN LAW IN PUBLIC SPACES, INCLUDING HOTELS, RESORTS, AND BEACHES AS OF JAN 2023 TECHNICALLY--HOWEVER THE RESORT STILL ALLOWS SMOKING--BUT PLEASE DO THIS AWAY FROM PEOPLE AND NOT UP-WIND.

DOES THIS WEBSITE HAVE THE MOST UP TO DATE INFORMATION?

AS THE WEDDING GET CLOSER THERE WILL BE MORE INFORMATION AND DETAILS ADDED. PLEASE CHECK BACK FREQUENTLY WHEN THE BIG DAY APPROACHES

PLEASE CALL/TEXT ZACH OR SILLA ANYTIME! WE WOULD BE HAPPY TO PROVIDE YOU WITH ADDITIONAL INFORMATION.

I STILL HAVE QUESTIONS, WHAT IS THE BEST WAY TO CONTACT YOU?

PLEASE CALL/TEXT ZACH OR SILLA ANYTIME! WE WOULD BE HAPPY TO PROVIDE YOU WITH ADDITIONAL INFORMATION.